Pilario
  1. Pilario
  2. Pilario Support

Pilario Support

If you need additional help, or you don't find what you are looking for you can contact us via the forms below.

Learn more about

  • Getting Started with Pilario

  • Models & Features

    Articles for specific features or models (like Carbon Footprint) implemented in Pilario
  • FAQs

  • Pilario Settings

  • RangeLCA

    Articles about RangeLCA (the LCA modelling and calculation tool)
  • EcoBeautyScore

    Specific articles for the EcoBeautyScore members
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"3993589eaa658e3c3d3a2b4d81b74e8c3ae86296_lout","branding":{"id":"1","key":"sup","name":"Pilario Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#024f63","headerLinkHoverBGColor":"#024f63","headerBadgeColor":"#024f63"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f2b1903c-c5c6-4a3a-a239-b70416578ff3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmViNWJmZS04NTlhLTQ5MjQtOGFkZS0yY2UzNjBhMWE4MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYyYjE5MDNjLWM1YzYtNGEzYS1hMjM5LWI3MDQxNjU3OGZmMyI6WyJyZWFkIl19LCJleHAiOjE3NTM5MDQ1MDMsIm5iZiI6MTc1MzkwMzkwM30.oIL_YaEmm0v6jeZ8YkTmwdXon9uSRYXOEfXZBkVBjbQ&client=0feb5bfe-859a-4924-8ade-2ce360a1a81e&mode=fit","logoId":"f2b1903c-c5c6-4a3a-a239-b70416578ff3","isLogoAvailable":true,"helpCenterTitle":"Welcome the Pilario Knowledge base","sharedPortalName":"Pilario","translations":{"en-US":{"helpCenterTitle":"Welcome the Pilario Knowledge base","sharedPortalName":"Pilario","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005f7f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a4a8a41c-6b78-48b7-8e51-7dfd7c498f28/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmViNWJmZS04NTlhLTQ5MjQtOGFkZS0yY2UzNjBhMWE4MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0YThhNDFjLTZiNzgtNDhiNy04ZTUxLTdkZmQ3YzQ5OGYyOCI6WyJyZWFkIl19LCJleHAiOjE3NTM5MDQ1MDMsIm5iZiI6MTc1MzkwMzkwM30.OSscCK0v_RPuzGEkzrsr6CldA1HgjG64vncLFWf7McI&client=0feb5bfe-859a-4924-8ade-2ce360a1a81e&height=300&mode=fit","bannerMediaApiFileId":"a4a8a41c-6b78-48b7-8e51-7dfd7c498f28","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10010,"serviceDeskId":1,"name":"Pilario Support","description":"<p>If you need additional help, or you don't find what you are looking for you can contact us via the forms below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"<p>Please, fill the information below so we can help you!<br> We will come back to you via the email provided above as soon as possible</p>","callToAction":"Ask a question","introHtml":"<p>Do you need something else? Something is not clear? <br> Use this form to contact us!</p>","icon":10549,"iconUrl":"https://kb.support.pilario.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://kb.support.pilario.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://kb.support.pilario.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://kb.support.pilario.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fff0d24-1e9c-37f7-86ce-b7b7506354ab","appLinkName":"","appLinkUrl":"","spaceKey":"EBS","spaceName":"EcoBeautyScore","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://kb.support.pilario.com","https://pilario.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZmViNWJmZS04NTlhLTQ5MjQtOGFkZS0yY2UzNjBhMWE4MWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTM5MDUxMDMsIm5iZiI6MTc1MzkwMzkwM30.DQeb77o-A31ISvhy2WlmobJXVDMbyInrw6FxWLuQ9KM","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"0feb5bfe-859a-4924-8ade-2ce360a1a81e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"442d6301-1291-4b8e-96ab-f5a33f455479","name":"Getting Started with Pilario","categoryUrl":"https://kb.support.pilario.com/servicedesk/customer/portal/1/topic/442d6301-1291-4b8e-96ab-f5a33f455479","lastUpdated":"1744270452231","createdAt":"1743157243413"},{"id":"ff3ed174-b0fc-4ce2-afec-a2e26a7e24e8","name":"Models & Features","description":"Articles for specific features or models (like Carbon Footprint) implemented in Pilario","categoryUrl":"https://kb.support.pilario.com/servicedesk/customer/portal/1/topic/ff3ed174-b0fc-4ce2-afec-a2e26a7e24e8","lastUpdated":"1744270452223","createdAt":"1743157226629"},{"id":"3eed2c31-3190-4363-90ef-7752970bb88e","name":"FAQs","categoryUrl":"https://kb.support.pilario.com/servicedesk/customer/portal/1/topic/3eed2c31-3190-4363-90ef-7752970bb88e","createdAt":"1743157249226"},{"id":"d226b789-1c12-43e9-9276-fb290048a675","name":"Pilario Settings","categoryUrl":"https://kb.support.pilario.com/servicedesk/customer/portal/1/topic/d226b789-1c12-43e9-9276-fb290048a675","createdAt":"1743157256316"},{"id":"0651f9bd-6da0-48d3-be0f-e17aff2b1949","name":"RangeLCA","description":"Articles about RangeLCA (the LCA modelling and calculation tool)","categoryUrl":"https://kb.support.pilario.com/servicedesk/customer/portal/1/topic/0651f9bd-6da0-48d3-be0f-e17aff2b1949","lastUpdated":"1747232820453","createdAt":"1746538739419"},{"id":"5eb6027d-bc04-4c13-a4d0-fcbbc7d99810","name":"EcoBeautyScore","description":"Specific articles for the EcoBeautyScore members","categoryUrl":"https://kb.support.pilario.com/servicedesk/customer/portal/1/topic/5eb6027d-bc04-4c13-a4d0-fcbbc7d99810","lastUpdated":"1747145767552","createdAt":"1747125542008"}]}},"sharedPortal":{"name":"Pilario","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pilario.atlassian.net/wiki","kbLinkDomainURLs":["https://kb.support.pilario.com","https://pilario.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pilario","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3993589eaa658e3c3d3a2b4d81b74e8c3ae86296_lout","baseUrl":"https://kb.support.pilario.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pilario.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0feb5bfe-859a-4924-8ade-2ce360a1a81e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"48c125d3e04f4f95b74a21f7405a75a2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}